topic Re: Can't make local calls in Get Support

Can't make local calls

ICJ — Tue, 04 Jan 2022 19:44:23 GMT

i have unlimited provincial wide calling and cannot make a call after renewing my 3 month plan. It states that the call is a long distance call when it is not. It says the call is not covered in my plan, my plan has not changed in regards to calling and the number I am trying to call, I frequently have called for the first 3 months.

Re: Can't make local calls

R47 — Sun, 08 Oct 2017 22:52:25 GMT

It looks like your going to have to contact the mods. Use this link and send them a message explaining that your calling isn't working. Include your email address and phone number. They should be able to help you fix things up.

Re: Can't make local calls

ShawnC13 — Sun, 08 Oct 2017 22:59:52 GMT

@ICJ, would this call be long distance if you were calling from a land line? If it is within the province just put 1 in front fo the area code and it should work.

Re: Can't make local calls

ICJ — Sun, 08 Oct 2017 23:24:32 GMT

it automatically puts a 1 in front of it. Same number i've called before many a times. Messaged the mods, thanks.

Re: Can't make local calls

Luddite — Mon, 09 Oct 2017 00:57:52 GMT

@ICJ wrote:
it automatically puts a 1 in front of it. Same number i've called before many a times. Messaged the mods, thanks.

@ICJ You've likely missed them for this evening , so you're stuck with an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi; if you use gmail, perhaps Hangouts.

Re: Can't make local calls

henrik — Mon, 16 Oct 2017 02:59:34 GMT

Hi ICJ,

Would you happen to be calling the same number BUT this time you are physically located at another province. (ie. your 416 number calling another 416 in toronto but you are now located in Quebec).

I believe a call is considered local if the number you are calling is in the same georgraphical area that you are (ie. a 416 number in Quebec calling another Quebec number is considered local). However a 416 number in Quebec callnig another 416 number is considered long distance.

Hope this helps

Re: Can't make local calls

ICJ — Mon, 16 Oct 2017 20:40:57 GMT

Thanks for all of your help everyone. The problem was resolved, however, I do not know how. One of the moderators went into my account and fixed the issue.

Thanks, Ilon C J