topic Re: Lost Data Allowance in Get Support

Lost Data Allowance

ccarnegie61 — Sun, 18 Sep 2022 14:58:55 GMT

I have just checked my account for data usage and it is showing that I have 0GB left of 3GB which was allotted on the beginning of my new billing cycle which was September 10th. I have checked my usage and the usage definitely doesn't add up to 3GB used in 4 days.

Re: Lost Data Allowance

softech — Wed, 14 Sep 2022 13:53:17 GMT

@ccarnegie61 try to access the page again using Incognito mode or try on another browser. It could be just cache issue

Re: Lost Data Allowance

Outdoorsman — Wed, 14 Sep 2022 13:55:36 GMT

@ccarnegie61 clear your cache or use a different broser in private or ingocognito mode reboot your device and go into your self serve to look at your data usage

Re: Lost Data Allowance

Meow — Wed, 14 Sep 2022 13:55:40 GMT

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh.

Re: Lost Data Allowance

ccarnegie61 — Wed, 14 Sep 2022 13:57:04 GMT

@softech, thank you! That did the trick. All good once I tried another browser. Have a great day!