topic Re: Cannot send or receive sms messages in Get Support

Cannot send or receive sms messages

Basket — Wed, 14 Sep 2022 00:52:20 GMT

I registered for public mobile 3 days ago and cannot send or receive text messages (except i message). Help!

Re: Cannot send or receive sms messages

esjliv — Wed, 14 Sep 2022 00:55:37 GMT

@Basket have you restarted your phone since activating? If not, do this first.

Perform a Reset of your device's Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, VPN and APN settings, and connected Bluetooth devices that you've used before.

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

How about calling in/out does it work?

If you turn your data off occasionally, then it is recommended to turn off iMessage altogether and use regular text messaging instead.

To do this, go to Settings > Messages and toggle iMessage off.

If you prefer to use iMessage, then you can perform the following steps to fix the issue:

Connect to the internet using WiFi or Data.
Go to Settings > Messages and toggle iMessage OFF.
Turn your iPhone off completely, then turn it back on.
Go back into Settings > Messages and toggle iMessage ON.
Make sure “Send as SMS” is also turned ON.

Re: Cannot send or receive sms messages

esjliv — Wed, 14 Sep 2022 00:56:42 GMT

@Basket - Forgot to ask....is this a number phone number to this iphone?

Deregister the number on the iphone: https://selfsolve.apple.com/deregister-imessage/

Set up your phone number On your iPhone:

Go to Settings > Messages and make sure that iMessage is on. You might need to wait a moment for it to activate.
Tap Send & Receive. If you see “Use your Apple ID for iMessage,” tap it and sign in with the same Apple ID that you use on your Mac, iPad, and iPod touch.
In the "You can receive iMessages" section, make sure that your phone number and Apple ID are selected.
Go to Settings > FaceTime and make sure that your phone number and Apple ID are selected in the "You can be reached by FaceTime at" section.

Re: Cannot send or receive sms messages

BKNS27 — Wed, 14 Sep 2022 01:13:29 GMT

@Basket

Did you port your old number over to PM or did you pick a new number?

If you ported your number over, did you reply to the text confirming you are porting over with your old SIM in your phone?

If you picked a new number, double check to see if Send as SMS is enabled. Go to Settings>Messages>turn on Send as SMS then reboot your phone by powering it off and back on.

Re: Cannot send or receive sms messages

Basket — Wed, 14 Sep 2022 03:40:02 GMT

Thank you. Unfortunately it did not fix the problem

Re: Cannot send or receive sms messages

Basket — Wed, 14 Sep 2022 03:41:25 GMT

Thanks for the response. I did not get a text from my old carrier asking to port the number

Re: Cannot send or receive sms messages

Remember — Wed, 14 Sep 2022 07:12:20 GMT

@Basket

open ticket with Customer Support Agent Chatbot

Re: Cannot send or receive sms messages

esjliv — Wed, 14 Sep 2022 10:16:43 GMT

@Basket wrote:
Thanks for the response. I did not get a text from my old carrier asking to port the number

@Basket

Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval to port over to Public Mobile and to receive calls from until port is complete.

Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

If past the allotted time it takes, submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

Or, you can try calling the Telus porting phone number, which we are not supposed to post here. So, check your private messages I will send it to you there.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection