topic Re: Lost email in Get Support

Lost email

andydyke — Wed, 14 Sep 2022 02:28:36 GMT

Hello.

How do I recover from a forgotten email ?

I have phone SIM work around and changed the account password , but I cannot remember what email I used in setup.

Thanks

Andy

Re: Lost email

softech — Wed, 14 Sep 2022 02:34:11 GMT

@andydyke you can try to use Reset Password link on the login page and enter all email addresses you have and see which one will get the email from PM for resetting the password

If that dioesn't work, PM Support is your friend, just open them a ticket

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Lost email

dust2dust — Wed, 14 Sep 2022 02:54:04 GMT

That's confusing. How would you change the password without the email address? And what is "phone sim work around"?

Re: Lost email

computergeek541 — Wed, 14 Sep 2022 07:45:38 GMT

To Remeber: Please avoid repeating others.

Re: Lost email

esjliv — Thu, 15 Sep 2022 01:59:32 GMT

@dust2dust wrote:
That's confusing. How would you change the password without the email address? And what is "phone sim work around"?

Exactly, right!? I was unclear about that too @dust2dust

Re: Lost email

andydyke — Wed, 21 Sep 2022 16:41:51 GMT

Hello.

That's my dilemma.

I cannot access the email that I used to setup the account, however I can change the password on the account by sending a txt message to the phone itself which is an option with pswd reset.

This however does not actually get me access to the account to make the changes that I need too, since I still need the email address.

Any further ideas gratefully accepted.

Re: Lost email

hTideGnow — Wed, 21 Sep 2022 16:44:56 GMT

Hi @andydyke you will need to seek help from CS Agent to change the email address used:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Lost email

dust2dust — Wed, 21 Sep 2022 16:48:43 GMT

@andydyke- The email address here is just a login id. It can even be fake. As long as you can login it's fine. If you change the password and use the SMS option then you should be able to login. So I'm confused as to what the problem is.

Then yes you would want to ask support to change it in the account. But until then you can still log in.