topic Re: New SIM card not saving in Get Support

New SIM card not saving

messcal — Wed, 14 Sep 2022 01:01:15 GMT

Have received a new SIM card however the card does not save under a changing account. What is going on and why is this not saving?

Re: New SIM card not saving

dabr — Wed, 14 Sep 2022 01:18:09 GMT

@messcal Just to clarify, you've logged into your self serve account and clicked Profile from the left hand side of page and selected Edit Account and then Change SIM option and entered the new SIM card and verified with 2FA unless you used 2FA to login?

edit: BTW, if you've the account into Suspension, you'll need to first Resume service and Change Sim card.

Try again after clearing cache/cookies and using incognito mode or another browser.

Re: New SIM card not saving

BKNS27 — Wed, 14 Sep 2022 01:17:01 GMT

@messcal

Is your old account is Active?

You can’t register two SIM on the same registered email address.

Or are you trying to Change SIM Card on your existing account?

Re: New SIM card not saving

messcal — Wed, 14 Sep 2022 01:20:36 GMT

Changing to a new SIM card as previous SIM card was stolen.

Re: New SIM card not saving

BKNS27 — Wed, 14 Sep 2022 01:29:12 GMT

@messcal

Turn off Lost Stolen Phone/SIM if you turned it on then try again.

Re: New SIM card not saving

messcal — Wed, 14 Sep 2022 01:32:21 GMT

Did what was suggested and still not working. Have a ticket open. This is my 2nd SIM card purchases from Amazon in 2 weeks not working.