topic Re: Activation failed with obscure message in Get Support

Activation failed with obscure message

hasmo — Tue, 04 Jan 2022 19:44:20 GMT

I bought my public mobile SIM card today and went to activate it and got to the end where it failed on the final page. I can't login to self serve despite receiving an email nor can I activate again (invalid sim error). All I want is to use my new number and I can't do anything at the moment. Please could someone help?

Thanks

Re: Activation failed with obscure message

ShawnC13 — Sun, 08 Oct 2017 21:35:20 GMT

@hasmo, sorry to hear you are having some issues.

You will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* SIM card number(if available)

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Activation failed with obscure message

hasmo — Sun, 08 Oct 2017 21:42:51 GMT

@ShawnC13 Followed your instructions. Hope I hear back from them soon. Thanks for your help, mate.

Re: Activation failed with obscure message

ShawnC13 — Sun, 08 Oct 2017 21:53:42 GMT

@hasmo, you should they do get to them in order of receiving but I don't know how busy of a day it has been for the MODS.

Re: Activation failed with obscure message

Mustang23 — Sun, 08 Oct 2017 22:53:44 GMT

I am haveing the same problem just set up a plan and my sim card has an error I can't call or text or use my data and every time I got to try and activate my plan it won't let me in it says it not an authorized email when I set it up with the same email I'm haveing the same problem trying to find help as well

Re: Activation failed with obscure message

will13am — Sun, 08 Oct 2017 23:11:35 GMT

@Mustang23 wrote:
I am haveing the same problem just set up a plan and my sim card has an error I can't call or text or use my data and every time I got to try and activate my plan it won't let me in it says it not an authorized email when I set it up with the same email I'm haveing the same problem trying to find help as well

Send a private message to the moderator team for help. Use the link from the message above.