topic Re: cant connect to internet in Get Support

cant connect to internet

johnguenther — Wed, 14 Sep 2022 02:15:49 GMT

I got a new sim card and I still can't connect to the internet unless it is on wifi

Re: cant connect to internet

dust2dust — Tue, 13 Sep 2022 22:48:37 GMT

Can you call and text?

Re: cant connect to internet

Remember — Tue, 13 Sep 2022 22:50:31 GMT

@johnguenther

reset network settings, reboot phone.

Re: cant connect to internet

johnguenther — Tue, 13 Sep 2022 22:51:16 GMT

I did that and it still doesn't work

Re: cant connect to internet

johnguenther — Tue, 13 Sep 2022 22:52:04 GMT

Yes, I just can't use the internet other than wifi

Re: cant connect to internet

johnguenther — Tue, 13 Sep 2022 22:53:23 GMT

yes

Re: cant connect to internet

Remember — Tue, 13 Sep 2022 22:54:30 GMT

@johnguenther

Re: cant connect to internet

JL9 — Tue, 13 Sep 2022 22:54:37 GMT

What are the current network settings?

Re: cant connect to internet

dust2dust — Tue, 13 Sep 2022 22:56:32 GMT

Android or iOS? I suspect APN settings.

Re: cant connect to internet

johnguenther — Tue, 13 Sep 2022 22:57:04 GMT

sp.mb.com

Re: cant connect to internet

johnguenther — Tue, 13 Sep 2022 22:57:57 GMT

I have data with my add on

Re: cant connect to internet

Remember — Tue, 13 Sep 2022 22:59:10 GMT

@johnguenther

see what your brand phone and see all info about

APN Settings (gishan.net)

Re: cant connect to internet

dust2dust — Tue, 13 Sep 2022 23:01:27 GMT

And of course you turned cellular data on? Assuming Safari, is it set to be able to use cellular data?

Adding - are you new here or have you been here for a bit?

Re: cant connect to internet

johnguenther — Tue, 13 Sep 2022 23:05:20 GMT

I can do both just no data

Re: cant connect to internet

Remember — Tue, 13 Sep 2022 23:29:39 GMT

@johnguenther

you still not work, open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot.

type: Contact Us and Other
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

If you have error submitting a ticket, send a private message to the CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check inbox(top right corner envelope icon) for response from CS_Agent.

Re: cant connect to internet

hTideGnow — Tue, 13 Sep 2022 23:33:36 GMT

@johnguenther

So, text and voice calls working just no data?

Is that an iPhone that you have or Android?

If iPhone, then make sure the carrier profile is updated

if Android, can you give a screenshot of the APN settings? there are many entries and they are all important. An extra space could screw up

And, you have another phone to text your sim card?

Re: cant connect to internet

johnguenther — Tue, 13 Sep 2022 23:52:19 GMT

the carrier profile shows public mobile and we it works when I text his phone. When we put my sim card in his phone it works but does not work in my phone when I put the new one in it. I changed the sim card number on his account

Re: cant connect to internet

johnguenther — Tue, 13 Sep 2022 23:53:21 GMT

We have done all these things. I haven't used the community for help before

Re: cant connect to internet

hTideGnow — Tue, 13 Sep 2022 23:56:40 GMT

@johnguenther wrote:
the carrier profile shows public mobile and we it works when I text his phone. When we put my sim card in his phone it works but does not work in my phone when I put the new one in it. I changed the sim card number on his account

HI @johnguenther ,

"When we put my sim card in his phone it works but does not work in my phone when I put the new one in it. "

one second, you have went into your My Account and requested Change sim card , right? you need to do that to tie your new sim card with your account

If you did , so, basically the new sim card works in another phone? but just not yours?

Re: cant connect to internet

dust2dust — Tue, 13 Sep 2022 23:58:26 GMT

So the question remains...are you new here or have you been here a while.

I'm concerned about you changing sim numbers.

What have you done? It sounds like you needed to change sim on your account...not your friend. From the top, what did you do with your new sim?