topic Re: No service in Get Support

No service

ashleyduff — Tue, 13 Sep 2022 22:43:29 GMT

I put a voucher in and it didnt reload my account to activate it again

Re: No service

dust2dust — Tue, 13 Sep 2022 22:45:38 GMT

Did it seem to go in properly? Was it enough to pay your plan?

Re: No service

Remember — Wed, 14 Sep 2022 06:55:42 GMT

@ashleyduff

call *611 and see the balance is it enough for your plan price ~~plus tax.~~

Re: No service

computergeek541 — Wed, 14 Sep 2022 02:14:45 GMT

@Remember wrote:
@ashleyduff
call *611 and see the balance is it enough for your plan price plus tax.
Login to your account and make payment manually

There'a isn't any reason to consider taxes when checking the balance by calling 611. As the balanace is already in the Public Mobile account, taxes have already been paid.

Re: No service

esjliv — Wed, 14 Sep 2022 00:48:14 GMT

@ashleyduff - are you seeing Suspended in My Account? Log out of My Account completely, then log back in. Does your account still show Suspended?

Is there any owing amount? When is your regularly scheduled renewal date?

If you add the voucher via 611, try restarting your phone, then call 611. Is the status Active or Suspended?

Re: No service

Remember — Wed, 14 Sep 2022 06:57:11 GMT

@computergeek541

yeah i get the voucher tax already been paid when buy it, thanks.