topic Re: Lost Sim card in Get Support

Lost Sim card

Bryanhou — Tue, 13 Sep 2022 20:30:26 GMT

Lost my sim card, have a new one.

Cannot log in to my account to activate it.

Help!

hTideGnow — Tue, 13 Sep 2022 20:32:23 GMT

@Bryanhou is it problem with 2FA or password problem?? Can you have the 2FA code send to email?

if you really cannot login, open ticket with CS Agent:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

Yummy — Tue, 13 Sep 2022 21:34:43 GMT

WHY you cannot log in? Forgot password? Account deactivated? More details are needed.

BKNS27 — Wed, 14 Sep 2022 00:14:02 GMT

Clear the cache, cookie and go incognito then try login. Click on Change SIM card not activate the SIM.