topic Re: Data Upgrade in Get Support

Data

Kippax100 — Tue, 13 Sep 2022 14:38:59 GMT

I ran out of data yesterday and upgraded to a new package but it is still not active today ?

Re: Data

BKNS27 — Tue, 13 Sep 2022 14:49:33 GMT

@Kippax100

Try rebooting your phone by powering it off then on.

Also login your account and clear cache, cookies and go incognito.
Check to see if your new plan is Active.

Re: Data

will13am — Tue, 13 Sep 2022 16:14:45 GMT

@Kippax100 , did you select the option to change to the new plan immediately? There is an option to do the plan change on the next renewal. If that option is taken, then you will not have additional data until renewal time.

Re: Data

computergeek541 — Tue, 13 Sep 2022 16:17:21 GMT

Data Upgrade

Kippax100 — Tue, 13 Sep 2022 19:58:41 GMT

Yesterday my data ran out so I upgraded to a new package. I chose the Activate Now option and still the data is not activated. The money has gone off my account, I have reset network settings and also turned the phone on and off and still no joy.

Someone mentioned log into my account in Incognito mode ? What does this mean and log into which account ? Are there any other suggestions ? Not having a call center to call is sooooooooooo frustrating !

Re: Data Upgrade

computergeek541 — Tue, 13 Sep 2022 20:17:23 GMT

@Kippax100 wrote:
Yesterday my data ran out so I upgraded to a new package. I chose the Activate Now option and still the data is not activated. The money has gone off my account, I have reset network settings and also turned the phone on and off and still no joy.

Someone mentioned log into my account in Incognito mode ? What does this mean and log into which account ? Are there any other suggestions ? Not having a call center to call is sooooooooooo frustrating !

Unftouantely, loading your Self Serve account in incognito mode isn't going to get your service working. That only helps with website issues. ~~I suspect that there may be a slight delay before the data starts working again.\~~

edited after seeing the other thread about the same issue

Re: Data

Kippax100 — Tue, 13 Sep 2022 19:59:15 GMT

HI - I cannot open that thread

Re: Data

Kippax100 — Tue, 13 Sep 2022 19:59:44 GMT

Yes, money has gone off my account

Re: Data

Kippax100 — Tue, 13 Sep 2022 20:00:21 GMT

How do I clear cache, cookies and go incognito ? I'm using an Android device

Re: Data

computergeek541 — Tue, 13 Sep 2022 20:03:39 GMT

@Kippax100 wrote:
HI - I cannot open that thread

That is a placeholder to indicate that someone posted a message that simply repeated someone else.

Re: Data Upgrade

dabr — Tue, 13 Sep 2022 20:03:27 GMT

@Kippax100 You can also try moving the SIM to another phone and rebooting and back to yours and rebooting.

Perhaps double check the APN settings and make sure data wasn't accidentally disabled on the phone or you don't have data limiter set on the phone.

Re: Data

computergeek541 — Tue, 13 Sep 2022 20:02:15 GMT

threads merged

Re: Data

softech — Tue, 13 Sep 2022 20:10:10 GMT

@Kippax100 make sure your phone Mobile data setting does not have a monthly limit set. Many Androud phones have that feature and it will block the use of data when the limit is reached

Also, try your PM sim card in another phone if you have one around

Re: Data

dabr — Tue, 13 Sep 2022 20:37:32 GMT

@softech Lol...you didn't think I was clear enough with those points in my post above?

Re: Data

softech — Tue, 13 Sep 2022 20:46:05 GMT

Sorry @dabr .. My Apology.. My head was spinning after the posts were merged 🙂