topic Re: Data not working in Get Support

Data not working

channahfq — Tue, 04 Jan 2022 09:56:31 GMT

My Public Mobile account says I still have 1gb left but my data stopped working.

Re: Data not working

dabr — Wed, 15 Dec 2021 20:44:42 GMT

@channahfq wrote:
My Public Mobile account says I still have 1gb left but my data stopped working.

@channahfq Do you actually see the data line in your online self serve account's overview page under My Data & Add-ons? If it's missing there, then it usually means you've used it all up.

Did you respond YES to the 4911 text from PM to receive the free holiday gifts of 2GB data and 500 LD international minutes yet?

Edit: More data can also be purchased by adding funds and purchase data 1GB/$15 which is non expiring and will be used whenever you run out of plan data before renewal.

Re: Data not working

softech — Wed, 15 Dec 2021 20:44:00 GMT

@channahfq What is it showing on My Account? At the overview tab, My data & add-ons, there should be one more more lines about data, do you see any there?

if you see lines showing data there, you still have data. Now, you have to check if you phone as a limit set and it was block on the device side. Sometimes, people set a limit but the cycle start date was wrong and hence the limit restriction kicked in on the wrong time

Re: Data not working

Anonymous — Wed, 15 Dec 2021 20:58:31 GMT

@channahfq

you can try to do troubleshoot your device,

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and you can try to reset network settings and Changing APN Settings,

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone,

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

try to check update your device,

if you can't fix it you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by Click Here link,

please include in your message,
phone number,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: Data not working

esjliv — Wed, 15 Dec 2021 21:22:17 GMT

@channahfq wrote:
My Public Mobile account says I still have 1gb left but my data stopped working.

@channahfq - sometimes a reboot of your device, or toggling into airplane mode than back again can help with network issues.

Also -

Check for outages in your area: https://downdetector.ca/status/publicmobile/

Re: Data not working

pkaraa — Wed, 15 Dec 2021 23:09:54 GMT

Public mobile account are not updated to the minute for data usage.

If you were using data recently then wait for it to update the usage and you can find out.

Else contact Support agents and they can explain/fix it for you.