topic Re: payments in Get Support

payments

1Gigi2 — Tue, 13 Sep 2022 18:45:06 GMT

In 1 household with 2 PM phone, why can't we set up a prepaid payment with 1 credit card?

Re: payments

hTideGnow — Tue, 13 Sep 2022 18:46:58 GMT

HI @1Gigi2 same credit card can be used on multiple account. Many using it

However, you have to setup a different Self Serve My Account using different email address as the login username for the different account. One email can only be used on one account. Again, you can put the same credit card in the different accounts

Re: payments

dabr — Tue, 13 Sep 2022 18:53:08 GMT

@1Gigi2 As already mentioned, you can absolutely use the same CC for paying different accounts.

Make sure to clear cache/cookies and use incognito/privacy mode when making any changes/updates in your self serve account or just generally when logging into the account.

Re: payments

will13am — Tue, 13 Sep 2022 19:07:57 GMT

One thing to be wary of when using the same credit card in multiple accounts is potential anti fraud detection not playing nice. The anti fraud system could have a conniption fit if it sees the same merchant requesting payment multiple times within a short period of time. I have had that happen where I wanted to buy 2 of a sale item and had to ring them in separate payment due to 1 per purchase limit. The second purchase locked the card. Anyway, my Public Mobile accounts have staggered renewal dates.

Re: payments

CountyDownIeUk — Tue, 13 Sep 2022 19:32:23 GMT

Each account needs a separate email login.

I have same card on 3 accounts.

Also if you have a lower $ Plan consider using a “back up” card just to keep it active.

Re: payments

1Gigi2 — Wed, 21 Sep 2022 15:18:37 GMT

With your support help, this has been resolved. We thank your team again

1Gigi2