topic payment in Get Support

payment

sandrazemlak — Tue, 13 Sep 2022 16:24:32 GMT

I would like to update my credit card info on my 2 kids accounts

Re: payment

dust2dust — Tue, 13 Sep 2022 16:26:27 GMT

Re: payment

softech — Thu, 20 Oct 2022 20:09:59 GMT

@sandrazemlak just login to each account, go to the Payment page, click Manage Payment Method, then click Update Card Information. There, you can update the credit card info

https://selfserve.publicmobile.ca/en/account/payment/manage-card

Re: payment

Yummy — Tue, 13 Sep 2022 17:17:11 GMT

Try to do as guys suggested.

It it fails first time, try using different browser or use incognito mode. It it fails again, wait 1-2 hours. It it fails Again, contact agent for assistance. If you try too many times to update CC info you might trigger fraud lock and then only agent can help you out.

Let us know how it goes, please.