topic Re: Removing an add-on in Get Support

Removing an add-on

hockeyfan99 — Tue, 04 Jan 2022 19:44:15 GMT

Hi,

I have the 200 min US and Canada Long Distance add-on but I don't see the option to remove it. Any idea on how I might remove it?

Re: Removing an add-on

ShawnC13 — Sun, 08 Oct 2017 03:59:02 GMT

@hockeyfan99, if you have already purchased the addon you can't it is a pre paid service with no refunds. Are you just getting setup and it is listed and you didn't select it?

Re: Removing an add-on

hockeyfan99 — Sun, 08 Oct 2017 04:06:07 GMT

Thanks for responding! I have been with public mobile almost a year. I guess what I want to do is be able to remove this add-on so that when my autopay happens this add-on won't be included. Is there a way to do that?

Re: Removing an add-on

imm1304 — Sun, 08 Oct 2017 04:07:40 GMT

add-ons don't auto renew.

Only your plan renews when you are enrolled in autopay.

You will always have to manually purchase the add-ons when you wish.

Re: Removing an add-on

ShawnC13 — Sun, 08 Oct 2017 04:08:25 GMT

@hockeyfan99, addons don't renew. They carry over until they are completely used up then you would have repurchase them.. The US addons are time sensitive but the LD and data addons roll over until completely exhausted and are not part of the the autopay system.

Re: Removing an add-on

hockeyfan99 — Sun, 08 Oct 2017 04:15:50 GMT

Thanks everyone for helping.

Re: Removing an add-on

Ashabeshin — Mon, 16 Nov 2020 23:18:03 GMT

I have an add-on and I see I was billed again for it.. why.. I thought this would not be rebilled as it was an accedient in the first place .. I thought I needed it and didnt.. I want to remove.. Please help

Re: Removing an add-on

Anonymous — Mon, 16 Nov 2020 23:45:50 GMT

@Ashabeshin wrote:
I have an add-on and I see I was billed again for it.. why.. I thought this would not be rebilled as it was an accedient in the first place .. I thought I needed it and didnt.. I want to remove.. Please help

@Ashabeshin

Add-ons don't re-bill. You buy once and consume it over time. When consumed it drops off.

It sounds like you'll need the moderators to sort out the accidental purchase though. Ask nicely. Usually there are no refunds for pre-paid.

Re: Removing an add-on

JK8 — Mon, 16 Nov 2020 23:45:32 GMT

@Ashabeshin wrote:
I have an add-on and I see I was billed again for it.. why.. I thought this would not be rebilled as it was an accedient in the first place .. I thought I needed it and didnt.. I want to remove.. Please help

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