topic Re: not working in Get Support

not working

eyking — Tue, 13 Sep 2022 15:27:43 GMT

invalid sim card network locked sim card inserted

Re: not working

Outdoorsman — Tue, 13 Sep 2022 14:43:43 GMT

@eyking hi if you just activated an account it sounds like your phone is locked to a previous provider,you will need to contact them to unlock it for you

Re: not working

BKNS27 — Tue, 13 Sep 2022 14:47:39 GMT

@eyking

Sounds like your phone is locked.

Did you recently purchased it privately?

If so, you need to contact the seller and get their carrier to have it unlocked.

If it is your old phone, contact your old carrier to have it unlocked.

Re: not working

hTideGnow — Tue, 13 Sep 2022 14:53:36 GMT

HI @eyking was the phone ever work on PM network before?

where you got the phone from? try to contact your previous provider and ask them for device unlock code