topic Re: 3g to 4g in Get Support

3g to 4g

savoimar — Tue, 13 Sep 2022 12:50:24 GMT

Hi, I paid for 4 g and my phone says still 3g What do I need to do to make sure it's 4g. The signal is terrible since that last month or so

Outdoorsman — Tue, 13 Sep 2022 12:59:30 GMT

@savoimar Hi it takes up to 48 hours for the 4g to kick in

Dunkman — Tue, 13 Sep 2022 13:03:20 GMT

When did you switch over to 4G plans? It usually takes 2-3 days for the conversion to happen.

In your self service account, does your plan details show the 4G data?

A few basic troubleshooting advice:

Reboot phone

Network reset of phone.

Manually select LTE data on your phone (versus Auto).

savoimar — Tue, 13 Sep 2022 13:07:30 GMT

Last week

savoimar — Tue, 13 Sep 2022 13:08:02 GMT

Hi thanks for info it's been 5 days

savoimar — Tue, 13 Sep 2022 13:10:00 GMT

yes it shows I got 4g

softech — Tue, 13 Sep 2022 13:11:01 GMT

@savoimar did you do a speed test? what speed you are getting?

And try to test it in different area as well, it could simply be a weak spot at a particular location

savoimar — Tue, 13 Sep 2022 13:14:05 GMT

Hi, it in town can be anyware the phone cut all the time How to I do a speed test? Thanks

softech — Tue, 13 Sep 2022 13:17:36 GMT

@savoimar which city and province you are at?

for speed test, check https://www.speedtest.net/ , They have apps as well

Dunkman — Tue, 13 Sep 2022 13:19:13 GMT

Which phone are you using? Where are you located?

You could try the SIM card in different working phone. That would help determine whether hardware issue versus Pm service problem.

You can test your speed via a few websites:

This will use up your data though.

savoimar — Tue, 13 Sep 2022 13:30:21 GMT

speed test 93.97 ping 60ms I presume it's good