topic Re: No data in Get Support

No data

Amiller22 — Tue, 13 Sep 2022 11:39:27 GMT

Had no data yesterday & the problem is continuing today. Tried a bunch of things to reset and get it to work. Nothing’s doing it

Re: No data

softech — Tue, 13 Sep 2022 11:47:59 GMT

@Amiller22 any chance you already used up all the data for the current cycle?

Please login to My Account using Incognito mode (this is the only way to assure you get the accurate information). Check if it shows you still have any data left with your current cycle

If there is still data, you can then check if you have setup a data limit on your device. Android phones have such settings.

You can also try to test your sim card in another phone if you have one around

Let us know if that works

Re: No data

Dunkman — Tue, 13 Sep 2022 11:51:06 GMT

@Amiller22

Sorry to hear about your troubles. More details would be helpful.

In your self service account, do you see your data counter? How much data is shown left? Is your account status active or suspended? Does talk and text work?