topic No data in Get Support

No data

Habari2020 — Tue, 13 Sep 2022 06:07:25 GMT

I am not able to access Data.

Re: No data

darlicious — Tue, 13 Sep 2022 06:15:17 GMT

@Habari2020

Are you a new or existing customer?
What is the make and model of your phone?
Have you logged into your cell service account to see if you have any data remaining on your plan? Make sure you do so in secret/incognito mode to ensure you are not viewing the cash version of your cell service account. Have you checked your APN or updated your carrier profile if you have an iPhone?
Try rebooting your device?

Re: No data

JK8 — Tue, 13 Sep 2022 06:15:03 GMT

@Habari2020

Log into self-service and ensure you have data remaining. If you do ensure your phone has data on and your apn settings are correct. You can also try rebooting phone and resetting network settings.

https://publicmobile.ca/en/bc/get-help/articles?q=Apn