topic Re: Too good to be true in Get Support

Too good to be true

TimTim — Tue, 13 Sep 2022 02:32:11 GMT

Can someone explain to me why public mobile is so affordable for us?

Re: Too good to be true

CountyDownIeUk — Tue, 13 Sep 2022 02:34:52 GMT

What Plan?

Re: Too good to be true

esjliv — Tue, 13 Sep 2022 02:35:01 GMT

@TimTim - we are self-sufficient users that keep public's overhead costs low..., i dunno?

It is in the market as some other plans...depending on how data hungry you are.

Re: Too good to be true

hTideGnow — Tue, 13 Sep 2022 02:35:19 GMT

HI @TimTim Welcome to the Community

PM is a Tier 3 provider within the Telus Family. Like Chatr and Lucky, they are providing the basic service and target for the low ends of the market. With PM, there is not formal phone or email support, everything is done online and they rely heavily with us in the Community to help each others, I guess that cut down the cost a bit and helped to provide us some rewards to cut down our bill. Hope you like the service here

Re: Too good to be true

JK8 — Tue, 13 Sep 2022 02:35:38 GMT

@TimTim

Their support is all online via this community or agent. Only way to contact is through here therefore being able to offer services at a lower price.

Re: Too good to be true

Sookoo1337 — Tue, 13 Sep 2022 03:18:31 GMT

If I do this is it cheating?

https://publicmobile.ca/en/sk/why-public

However, to add to the comment regarding "Tiered providers":

The cost of phone/web support staff aside Tier 1 (let's say Telus) will offer to sell you (at their fancy Mall location) the latest and greatest phone (subsidised on a contract for an additional monthly fee) with an unlimited data usage plan (High-speed bucket, then you get throttled) on 5G towers in addition to extensive roaming packs (They are Pay-per-use so don't effect monthly but PM offers US only and some american carriers may refuse 3G/HSPA connections which we mostly use until recently as 4G plans are now offered) THAT premium coverage/service and cutting edge tech makes for a LOT of red on the bottom line. When 4G was launched a certain carrier that shall not be named spent over CDN$1B just laying down the foundations in the inital launch cities over a 6 month period. Their customers paid for that and for us right now, Telus is just leaving up the old gear for us to use if we want to 🙂

Really the huge change in price from T3 to T2 to T1 is the phone. They do NOT get those things for free and in the case of Apple, they don't even get a discount for buying in bulk. They are just playing banker and making loans on phones.

Bring your own phone or buy Certified Pre-owned = Affordable Service.

Re: Too good to be true

computergeek541 — Tue, 13 Sep 2022 03:27:15 GMT

As the issue has already been fixed, there's no reason to contact a CSA.