topic Re: FaceTime issues in Get Support

FaceTime issues

laraibsheikh — Tue, 13 Sep 2022 01:58:46 GMT

I just got a brand new iPhone but my FaceTime calls will cut out and the other person cannot hear me. Apple replaced the entire device but they say it may be a SIM card issue. Is this a common issue? I haven’t had the SIM for year yet.

Re: FaceTime issues

Alexandf — Tue, 13 Sep 2022 02:03:19 GMT

@laraibsheikh

https://www.makeuseof.com/how-to-fix-facetime-not-working

Re: FaceTime issues

CountyDownIeUk — Tue, 13 Sep 2022 02:25:03 GMT

@laraibsheikh

I find an issue with that. Does your phone and data work properly?

Face-time runs off of data or wifi.

Wifi and data ...if weak....can cause that issue. At either end.

Does your FaceTime begin the call from your phone number or email address?

Are you FaceTiming to a phone number or an email address?

Is FaceTime switched on or enabled for use with data?

0. Reboot phone.

1 Pull the SIM out, reboot phone, log onto wifi. Does FaceTime work?

2. Put SIM back in phone, reboot phone, log on to wifi, and turn off cellular. Does FaceTime work?

3. With SIM in turn wifi off, turn data on...Does FaceTime work?

1. If yes...is not a phone issue.

2. If yes, not a phone issue

3. If no....might be a SIM issue.

Re: FaceTime issues

gpixel — Tue, 13 Sep 2022 12:50:46 GMT

@laraibsheikh

you will probably need to upgrade to a 4g plan if you would like FaceTime to run smoothly