topic Re: Switched companies in Get Support

Switched companies

Guitartupy — Tue, 13 Sep 2022 02:02:51 GMT

Switched to chatr. Got both Sims active in my phone haven't gotten a phone number transfer request from public mobile yet. Can someone help?

Re: Switched companies

Alexandf — Tue, 13 Sep 2022 02:06:34 GMT

@Guitartupy

open ticket with PM support At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

have trouble with Chatbot: private message CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.

Re: Switched companies

BKNS27 — Tue, 13 Sep 2022 02:28:26 GMT

@Guitartupy

Did you leaving the PM SIM in your phone and replied to the text confirming your are porting out if PM?

There will be a 90 minute window for you to reply or the porting will be cancelled.

If you missed replying to the text then you need to contact Chatr to restart the porting process but remember to leave the PM SIM in your phone.

Re: Switched companies

will13am — Tue, 13 Sep 2022 03:25:47 GMT

@Guitartupy , this help article explains the number transfer process. As already mentioned the transfer is initiated on the Chatr end but you have to acknowledge the transfer request as explained in the help article.

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection