topic Re: double payment by mistake in Get Support

double payment by mistake

sunilsharma59 — Wed, 05 Jan 2022 22:14:51 GMT

Re: double payment by mistake

JoyLuck — Tue, 13 Oct 2020 15:38:47 GMT

Check self service to see if the overpayment is in Available Funds. You can just leave it there and it will go towards the next renewal.

Re: double payment by mistake

will13am — Tue, 13 Oct 2020 15:55:53 GMT

@sunilsharma59 , the terms of service do not provide for a refund. It is best to leave the funds in the account for the next renewal.

Re: double payment by mistake

Helpershelper — Tue, 13 Oct 2020 15:58:07 GMT

@sunilsharma59

I can understand your frustration with this. Since Public Mobile is prepaid, you will only be charged ahead of time for your plan minus any rewards you have. Now you can add to your balance to have let us say $50 in it. You will only be charged for your plan amount.

Re: double payment by mistake

popping — Tue, 13 Oct 2020 17:06:51 GMT

@sunilsharma59

If the amount of available fund in your account is the same as the over payment, PM left your over payment on your account. The available fund will be used for your next renewal. If you ask for refund, it may not arrive in time to pay for your next renewal.

If your over payment is not in your account, create a moderator support ticket for help using the ? button at the bottom right corner of this page.

Re: double payment by mistake

sunilsharma59 — Tue, 13 Sep 2022 01:51:45 GMT

I closed the account. So i need my over billed money

Re: double payment by mistake

hTideGnow — Tue, 13 Sep 2022 01:53:53 GMT

HI @sunilsharma59 Unfortunately PM is a prepaid provider and they will not refund any money from closed account. The only exception is that if you close the account after porting and they charged you by mistake, then yes, they might refund. But if you "believe" you closed the account because you didn't use it and Pre-Authorized payment kicks in and charge another cycle, they won't refund. Or if you ported the account but the account had balanced before it was closed, PM won't refund as well