topic Re: no service in Get Support

no service

MJCB — Mon, 12 Sep 2022 20:30:19 GMT

My text messages won't send and I can't call either.

My credit card had expired, but the payments show that they went through.

I updated the crd info today -

How can I resume service?

Thank you

Re: no service

Alexandf — Mon, 12 Sep 2022 20:32:24 GMT

@MJCB

Try different browser. Try incognito mode. Clear browser cache,cookie, Try refresh.Try Login and press on reactivated

or open ticket with PM support and ask them to do it,

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

have trouble with Chatbot: private message CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.

Re: no service

softech — Mon, 12 Sep 2022 20:33:04 GMT

@MJCB Try reboot your phone once. And better to test your PM sim card in another phone as well

Also, login to My Account using Incognito mode. Check if Account status is Active. Check the cycle date and check Payment History to confirm if PM shows it got the money for renewal

Re: no service

toxicfire — Mon, 12 Sep 2022 20:41:45 GMT

When you log into your account does it show active service?

Thats the first thing to do. If it does then shut down phone reboot and then go to settings and connections and make sure under network it shows public mobile.

If in your account it shows not active but your card shows the payment completed then contact customer service and they can look into it further.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437