topic Re: Vacationing in Seattle, WA early September in Get Support

Vacationing in Seattle, WA early September

RJR — Mon, 12 Sep 2022 14:46:59 GMT

Thought that I should report re our vacation to Seattle, WA. Purchased 10 day add-ons talk, text, data for me and talk, text for my wife's phone. T-Mobile does not work on 2g, as we had hoped. No signals at all. All that we could do was use LTE 4g for texting only, no talk of course because Volte is not available to us with Public Mobile. We are back in Canada now, but wonder if there is a way to be re-imbursed. Main thing is to advise that the system did not seem to be in place now.

Any other experiences recently, folks?

Re: Vacationing in Seattle, WA early September

softech — Mon, 12 Sep 2022 14:51:01 GMT

@RJR

Yes, Seattle supposed to have the 2G network according to https://www.gsma.com/coverage/#466

But the 2G service with T-Mobile is definitely unreliable

Since you can only use data and text and not the full bundle, PM will likely provide you with some form of compensation, just open a ticket with PM support and provide them your experience:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Vacationing in Seattle, WA early September

will13am — Mon, 12 Sep 2022 14:53:58 GMT

@RJR , I was in WA in July. I was wary that T-Mobile 2G capability in the state was somewhat non existent based on a previous visit a number of years ago. So, I just went with data only and used google voice to do talk and text. What really surprised me was US 101 was horrible still.

Re: Vacationing in Seattle, WA early September

RJR — Mon, 12 Sep 2022 17:17:39 GMT

Thank you.

Re: Vacationing in Seattle, WA early September

Alexandf — Mon, 12 Sep 2022 20:38:25 GMT

@RJR

buy from walmart prepaid sim US, or online amazon ca.

Re: Vacationing in Seattle, WA early September

RJR — Mon, 12 Sep 2022 21:55:06 GMT

Thank you.