topic E-sim card in Get Support

E-sim card

kritisinha91 — Mon, 12 Sep 2022 20:16:00 GMT

I have a new phone now, and the public mobile physical sim is no longer compatible with my device.
Public mobile does not support e-sims.

What should I do? Please help.

Re: E-sim card

softech — Mon, 12 Sep 2022 20:18:46 GMT

@kritisinha91 which phone did you get?? PM can still support your phone if it has a physical sim slot. Only latest US iPhone has eSIM only without physical sim slot

Re: E-sim card

Alexandf — Mon, 12 Sep 2022 20:19:17 GMT

@kritisinha91

your device iphone 14 PM support for Nano-SIM and PM no support eSIM.

Re: E-sim card

fujiyama — Mon, 12 Sep 2022 20:20:32 GMT

No, Public does not support esims. But your PM sim card should be a 3-in-1 sim, which is a nano sim with “frames” around it to make it bigger.

I'm assuming you need nano now, the smallest size? You can push the nano sim in the center out of those “frames”.

Re: E-sim card

toxicfire — Mon, 12 Sep 2022 20:43:17 GMT

If you got a new iphone from the usa then theres no support for you. You need a canadian iphone 14 as they still support sim cards.

Re: E-sim card

Gene2u — Thu, 16 Feb 2023 00:52:48 GMT

Edit: deleted post as I misunderstood the question

Re: E-sim card

BKNS27 — Tue, 13 Sep 2022 03:03:17 GMT

@kritisinha91

Only option you have is to go back to the retailer and exchange for a phone that supports a physical SIM.

As noted by others that eSIM is not available on eSIM.

Also, I was told by a cellular sales rep that reception is better on a physical SIM than eSIM…don’t know if this is true.

Re: E-sim card

A_Bagshaw — Wed, 12 Oct 2022 22:14:30 GMT

There are also some other phones like the Moto Razr foldables that are eSIM-only in Canada as well.

Re: E-sim card

Vikramhari5911 — Mon, 27 Feb 2023 00:45:42 GMT

esim activate

Re: E-sim card

computergeek541 — Mon, 27 Feb 2023 00:55:50 GMT

@Vikramhari5911 wrote:
esim activate

As mentioned earlier, that isn't supported at Public Mobile.

Re: E-sim card

ShankM — Fri, 16 Jun 2023 18:30:03 GMT

Public Mobile supports e-sims now it seems

https://publicmobile.ca/en/bc/get-help/articles/get-a-sim-card