topic Re: Numeric Street Name in Get Support

Numeric Street Name

HOW — Sun, 18 Sep 2022 15:00:53 GMT

I am trying to activate a new SIM card and transfer an existing phone number. The system asks for my address as on file with my existing provider. I can enter everything except my street name, which is numeric (eg 123 Street). The street name field will not accept numbers.

Re: Numeric Street Name

dust2dust — Mon, 12 Sep 2022 18:06:03 GMT

Are you sure that's a required field? If not then just ignore it.

Re: Numeric Street Name

HOW — Mon, 12 Sep 2022 18:08:30 GMT

Tried to ignore it. Says it is required.

Re: Numeric Street Name

hTideGnow — Mon, 12 Sep 2022 18:17:09 GMT

HI @HOW try to put it in English then One Two Three Street and see if it goes through

AFAIK, PM does not check your address for credit card approval, just the postal code. So, the street name is ok if you write the way I suggested

Re: Numeric Street Name

will13am — Mon, 12 Sep 2022 18:17:58 GMT

@HOW , how about putting in a letter in front of the number so that you can type in the address and then delete the letter when finished typing the actual street name. Yahoo mail has this problem.

Re: Numeric Street Name

HOW — Mon, 12 Sep 2022 19:14:31 GMT

This worked for me. Thank you hTideGnow!

Re: Numeric Street Name

cellphoneuser1 — Mon, 12 Sep 2022 19:15:37 GMT

@hTideGnow wrote:
HI @HOW try to put it in English then One Two Three Street and see if it goes through

AFAIK, PM does not check your address for credit card approval, just the postal code. So, the street name is ok if you write the way I suggested

You can't do that because this is on the landline porting form. Unmatched address will cause port failure. CSA needs to be contacted to manually do a porting request.

Re: Numeric Street Name

Alexandf — Mon, 12 Sep 2022 20:25:16 GMT

@HOW

private message PM support CS_Agent at: to fix it for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

(envelope icon on the top right) CS_Agent will reply you there.

Re: Numeric Street Name

hTideGnow — Tue, 13 Sep 2022 00:18:29 GMT

thanks @cellphoneuser1 Let's hope it is not landline (OP didn't mentioned that). If it is landline, then definitely need PM Support to change the address manually

@HOW was it a porting from landline or mobile?

Re: Numeric Street Name

HOW — Tue, 13 Sep 2022 00:27:05 GMT

Porting from VOIP phone (Ooma). Number now active on PM for outgoing calls. Incoming calls still going to Ooma. I heard the porting process can take 2 or 3 days, so am waiting to see what happens. Thanks for your help.

Re: Numeric Street Name

hTideGnow — Tue, 13 Sep 2022 00:31:20 GMT

@HOW Yes, that is exactly what happen, it take 3 to as many as 5 business days for the porting to complete

I will send you a phone number to your Community inbox. You can call in 2 days and ask for porting status. And if Ooma has a support line, maybe you can call and give them your blessing about the porting verbally first

Check your Community inbox