topic Re: payment problems in Get Support

payment problems

kenmcl — Mon, 12 Sep 2022 17:32:47 GMT

Account showing active, have auto pay but phone message says service suspended Frustrated I can't talk to a real person.

Re: payment problems

RossN — Mon, 12 Sep 2022 17:35:07 GMT

@kenmcl hi are your phone services working? it is normal to see that message on the morning of your renewal

Re: payment problems

will13am — Mon, 12 Sep 2022 17:35:14 GMT

@kenmcl , can you try checking your account again using incognito mode just in case you might have been viewing a cached version. If you are having issues with getting the account renewed and need support, use the chatbot link at the bottom of the web page to initiate a support ticket. This service does not have a call center unfortunately, so no live person available to talk to.

Re: payment problems

hTideGnow — Mon, 12 Sep 2022 17:35:55 GMT

HI@kenmcl can you not able to make outbound calls and cannot make inbound calls too?

Also, try to clear your cache, restart the bowser to access My Account again. Sometimes you might not be seeing the correct info. Or use Incognito mode. Use that to confirm if your account is really active and when did PM charge your plan amount

To open a ticket with PM CS Agent at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: payment problems

Meow — Mon, 12 Sep 2022 17:36:24 GMT

Do you mean SMS is telling you it is suspended or when you try to call somebody?

Try to reboot phone (few times if needed).

Re: payment problems

computergeek541 — Mon, 12 Sep 2022 20:26:42 GMT

same 2 posts earlier

Re: payment problems

gpixel — Tue, 13 Sep 2022 18:02:55 GMT

@kenmcl

if you're talking about 611 that's a normal message until the account finishes renewing. if your services work then you can safely ignore what it says