topic Re: my phone number wrong in Get Support

my phone number wrong

kenmcl — Mon, 12 Sep 2022 17:29:38 GMT

My phone number on my account is not mine, my actual phone number is showing as my alternate.

Re: my phone number wrong

hTideGnow — Mon, 12 Sep 2022 17:31:42 GMT

HI @kenmcl this is weird.

But for of all, can you receive inbound calls to your number you supposed to have?

The Alternative number field is not important, so, you can ignore that

Re: my phone number wrong

Meow — Mon, 12 Sep 2022 17:34:48 GMT

Maybe page is just messed up.

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh.

What number people see when you call them?

Alternate phone number is not important at all and you can remove it.

Re: my phone number wrong

dust2dust — Mon, 12 Sep 2022 17:36:14 GMT

Did you recently sign up? Did you attempt to transfer your number? Does your old sim still work?

Re: my phone number wrong

Alexandf — Mon, 12 Sep 2022 20:34:06 GMT

@kenmcl

open ticket with PM support and ask them to check it.

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

have trouble with Chatbot: private message CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.

Re: my phone number wrong

esjliv — Tue, 13 Sep 2022 00:34:24 GMT

If you just activated very recently then you may have activated with a new number rather than a ported over one from another provider @kenmcl .

You can try to port the number now through your My Account. Make sure your previous account is still active for a successful port.

To change or transfer your number after activation, go to your Self Serve Account here and:

Select the “Plans and Add ons” tab
Click on “Change Phone Number”
Then, you can choose to select a new phone number or to transfer a wireless or wireline number from another provider.

Your previous service provider may also send an SMS text to validate the transfer, so ensure your old SIM card is still in your device so you can receive and respond to this message. Please do not replace your old SIM card with your Public SIM until the number has been successfully transferred. "

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection