topic Re: Fraudulent charge in Get Support

Fraudulent charge

beeyah — Mon, 12 Sep 2022 16:54:07 GMT

There is a fraudulent charge of $56.50 CDN by Public Mobile on my Visa pending transactions. I do not have an account with Public Mobile and have never used Public Mobile. Please explain how this charge appeared and what you intend to do about it.

Re: Fraudulent charge

computergeek541 — Mon, 12 Sep 2022 16:56:11 GMT

@beeyah wrote:
There is a fraudulent charge of $56.50 CDN by Public Mobile on my Visa pending transactions. I do not have an account with Public Mobile and have never used Public Mobile. Please explain how this charge appeared and what you intend to do about it.

First, ensure that you haven't given some permission to use your card. If you haven't done that, and since you don't have a business relationship with Public Mobile, call your bank and file a chargeback and inform your card issuer that you need the card replaced with one for a different card number.

Re: Fraudulent charge

umnikke8 — Mon, 12 Sep 2022 16:57:00 GMT

Contact your card company to report the fraudulent charge.

If you happen to use Telus or Koodo, perhaps it's just a mislabelled charge instead.

Re: Fraudulent charge

hTideGnow — Mon, 12 Sep 2022 17:01:25 GMT

HI @beeyah you sure no one in your family using PM and might have used your card?

Also, do you have Koodo or Telus service? They sometimes use a different system to take the charge

If you are sure it is not a valid charge, you can simply call the credit card for a charge back

But if you want to dig deeper, open ticket with PM CS agent and they can investigate:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: Fraudulent charge

gpixel — Mon, 12 Sep 2022 17:05:30 GMT

Re: Fraudulent charge

will13am — Mon, 12 Sep 2022 17:10:43 GMT

@beeyah , is it possible that your visa card has been compromised? Someone might have obtained your card number. It is worthwhile asking a CSA to investigate to at least know which account is using your card.

Re: Fraudulent charge

Meow — Mon, 12 Sep 2022 17:22:15 GMT

If you do not have any service from Telus/Koodo/PublicM then somebody get hold on your CC details.

If you absolutely sure nobody is supposed to use your CC to pay bills at above companies, ask your credit card company for chargeback. They will investigate and if confirm your request is valid will refund you.

Re: Fraudulent charge

computergeek541 — Mon, 12 Sep 2022 20:45:32 GMT

repeeat of 4 messages earlier