topic Re: Cannot acces account, do not know the email in Get Support

Cannot acces account, do not know the email

tudorgaraba — Mon, 12 Sep 2022 15:49:31 GMT

I am unable to access my account or create a ticket. How can I contact an agent to change my email ^

Re: Cannot acces account, do not know the email

hTideGnow — Mon, 12 Sep 2022 15:50:57 GMT

HI @tudorgaraba if you have couple email addresses only, you can use the Reset Password link there and enter them all. See if any of those will get the email from PM

If not, then please open ticket with PM CS agent for them to check:

To open a ticket with PM CS Agent. at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot acces account, do not know the email

Outdoorsman — Mon, 12 Sep 2022 15:52:04 GMT

@tudorgaraba

to reset or change your email

you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: Cannot acces account, do not know the email

computergeek541 — Mon, 12 Sep 2022 20:38:44 GMT

repeat of almost 5 hours earlier