topic Re: Monthly Data Not Resetting in Get Support

Monthly Data Not Resetting

utilitydan2004 — Mon, 12 Sep 2022 12:54:04 GMT

Monthly Data plan rolled over 2 days ago but it still indicates 100% used.

Re: Monthly Data Not Resetting

Dunkman — Mon, 12 Sep 2022 12:58:03 GMT

@utilitydan2004

First check if your data is working or not.

The new website has be finicky at renewals these days. Your page might be showing an old cached version of your plan. Try to log in with incognito mode, different web browser or clear cache. Or another device.

If it still shows all your data used up, check your usage in your account to make sure that your data was not used up unexpectantly.

Re: Monthly Data Not Resetting

computergeek541 — Mon, 12 Sep 2022 12:59:56 GMT

Logout and clear your browser cache. Close the browser and restart it before looking again in case you're being shown a cached version of the page.

Re: Monthly Data Not Resetting

utilitydan2004 — Mon, 12 Sep 2022 13:13:23 GMT

Thanks. I logged out and back in and it is indicating correctly now.