topic Re: Assigned number goes somewhere else in Get Support

Re: Assigned number goes somewhere else

bramptonian — Mon, 12 Sep 2022 00:02:02 GMT

I also had the same problem. When I followed your instructions, I found "Change SIM Card" option under "Quick Links" is disabled, meaning I am not able to click Change SIM link. Please advise. Thanks.

Re: Assigned number goes somewhere else

softech — Mon, 12 Sep 2022 00:10:18 GMT

@bramptonian try from the profile page instead. Click Edit Account information and there is a section about Change Sim card there..

Re: Assigned number goes somewhere else

Alexandf — Mon, 12 Sep 2022 00:18:33 GMT

@bramptonian

open ticket with PM support and ask them to change it for you

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

have trouble with Chatbot: private message CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.

Re: Assigned number goes somewhere else

dabr — Mon, 12 Sep 2022 00:36:19 GMT

@bramptonian Yeah, unfortunately, it seems PM has disabled that option recently and I only became aware of it myself couple of days ago, but as suggested clicking the Profile from the left hand side of login page will give you the option to Change SIM and other functions.

I'll update the information in my earlier post to reflect this.

Re: Assigned number goes somewhere else

computergeek541 — Mon, 12 Sep 2022 02:21:46 GMT

@Alexandf wrote:
@bramptonian
open ticket with PM support and ask them to change it for you
At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
have trouble with Chatbot: private message CS_Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.

There's no reason to contact a CSA to change the SIM card.

Re: Assigned number goes somewhere else

BKNS27 — Mon, 12 Sep 2022 03:41:26 GMT

Common answer to all the posts.