topic Re: Fongo 4G connection problem in Get Support

Fongo 4G connection problem

GHINWA — Thu, 15 Sep 2022 15:48:51 GMT

Hi there,

its been 2 days the application stopped working witj my 4G.

i have A french number subscription that includes 4G.

the application worked very fine for the first week.

now i can only connect with the WIFI. But my 4G is still working for well for all the other applications..

does anyone know where the problem is coming from?

Thank you

Re: Fongo 4G connection problem

softech — Sun, 11 Sep 2022 14:22:29 GMT

@GHINWA

I have Fongo and it works on my phone with PM network

And what you meant by Fongo didn't work? It has an error message?

It is very likely a Fongo problem and not Public Public mobile never block app usage on its network.

You can try different thing.

First, make sure your Fongo app is updated (Check app store)

Then clear cache and clear data and try again. You will for sure need to login again

if still fails, uninstall Fongo, reboot and reinstall

Still fails? try this: Fongo app can be access on Multiple devices. Try to install on another device that use other network (not PM), then try it and see if it works. If works, then remove the sim card on the other device and insert PM sim card in that phone and see if it works

If all these still showing Fongo not working only on PM sim card, open a ticket with Fongo and see what they say.

Re: Fongo 4G connection problem

Alexandf — Sun, 11 Sep 2022 20:42:32 GMT

@GHINWA

peut-être que vos données sont toutes utilisées, vérifiez-les dans votre compte.