topic Re: invalid sim card in Get Support

invalid sim card

Lekter — Mon, 12 Sep 2022 02:14:28 GMT

My android just recently completed a software update, and since then has said "invalid sim card" with no working data. I've tried restarting my phone twice and also tried popping out the sim card and putting it back in. Still no data. Help?

Re: invalid sim card

Alexandf — Mon, 12 Sep 2022 00:40:19 GMT

@Lekter

open ticket with PM support and ask them to fix it for you.

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

have trouble with Chatbot: private message CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.

Re: invalid sim card

BKNS27 — Mon, 12 Sep 2022 00:42:40 GMT

@Lekter

Try powering off your phone and turn back on after 2 minutes rather than restarting your phone.

Re: invalid sim card

dabr — Mon, 12 Sep 2022 00:43:30 GMT

@Lekter Are you able to try your SIM in another compatible phone first? This could rule out if the software update is the issue or not.

Re: invalid sim card

esjliv — Mon, 12 Sep 2022 00:59:06 GMT

@Lekter wrote:
My android just recently completed a software update, and since then has said "invalid sim card" with no working data. I've tried restarting my phone twice and also tried popping out the sim card and putting it back in. Still no data. Help?

How is CSA going to fix this for the OP @Alexandf if you don't even know if this a phone issue? You may be spinning them in circles.

edit, change to tag correct member

Re: invalid sim card

toxicfire — Mon, 12 Sep 2022 01:38:13 GMT

What phone are we talking about?

you want to go into settings then connections and if you have sim card option click that make sure its listed then go in connections and network and make sure public mobile is selected.

Re: invalid sim card

dust2dust — Mon, 12 Sep 2022 01:54:00 GMT

Invalid sim card comes first. Data next. Which is it?

Re: invalid sim card

computergeek541 — Mon, 12 Sep 2022 02:16:17 GMT

@Alexandf wrote:
@Lekter
open ticket with PM support and ask them to fix it for you.
At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
have trouble with Chatbot: private message CS_Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.

As the custoemr has said that this has only been an issue since a software update, do you have any suggest of what a customer support agent would be able to do for this customer?

Re: invalid sim card

computergeek541 — Mon, 12 Sep 2022 02:18:00 GMT

@Lekter wrote:
My android just recently completed a software update, and since then has said "invalid sim card" with no working data. I've tried restarting my phone twice and also tried popping out the sim card and putting it back in. Still no data. Help?

This sounds to be possibly an issue with the software. Supprort for such an issue with be provided by the phone manufacturer. Which phone model is it? Ohters might have the same model and have experienced the same issue.

Re: invalid sim card

will13am — Mon, 12 Sep 2022 02:46:40 GMT

@Lekter , here is pretty exhaustive checklist to try out. Some of the items you might have already tried.

https://cellularnews.com/cellular-network/how-to-fix-invalid-sim-card/