topic Re: Closing account in Get Support

Closing account

eslcircle — Sun, 11 Sep 2022 17:40:22 GMT

I m looking to close my account

Re: Closing account

RossN — Sun, 11 Sep 2022 17:45:57 GMT

@eslcircle hello just disable pre authorized payments in your self serve and your account will automatically close after 90 days suspended,or port your number to another provider

Re: Closing account

softech — Sun, 11 Sep 2022 17:49:10 GMT

@eslcircle if you are going to another provider and bringing your number over, the porting process will close the account when completed.

or if you are giving up your number simple login to My Account, disable Pre-Authorized payments. PM will not be able to renew your service, your account will then be suspended,. 90 days later, it will be closed

Re: Closing account

Yummy — Sun, 11 Sep 2022 18:02:20 GMT

- PORTing/transferring your number to other provider cancels your PM account immediately.

- Disable autopay/pre-authorized payment

- Ask agent to Remove credit card info to avoid accidental charges by PM.

Your account will be suspended due to no payment at your next renewal date. 90 days after suspension, your account will be deleted. You have 90 days to change your mind by paying to reactivate your account.

To stop service immediately, select lost/stolen phone.

Re: Closing account

Alexandf — Sun, 11 Sep 2022 21:22:01 GMT

@eslcircle

PM support private message CS_Agent at: ask them to remove credit card and closed.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

(envelope icon on the top right) CS_Agent will reply you there.

Re: Closing account

computergeek541 — Sun, 11 Sep 2022 22:07:46 GMT

@Alexandf wrote:
@eslcircle
PM support private message CS_Agent at: ask them to remove credit card and closed.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

(envelope icon on the top right) CS_Agent will reply you there.

Removing the credit card does not close the Public Mobile account. Also, there is no closing the account unelss the number gets ported out. Closure on an account left inactive is automatic.

Re: Closing account

dust2dust — Sun, 11 Sep 2022 22:50:16 GMT

The link below, all the way to the bottom, talks about what you ask. But why bother them when you can just stop paying.

https://assets.ctfassets.net/g0l02radjx86/4Um2asncuJoTrXexB8saIm/4e75ce79bf5d4f9edd35cece616ad7ed/PublicMobile_TermsOfService_EN_RGB.pdf