topic Re: Does anyone like Public Mobile? in Get Support

Does anyone like Public Mobile?

boomerangfarm — Sun, 11 Sep 2022 19:13:42 GMT

I'm only still here so I can get a refund for more service I didn't receive, but how long until I can work that out?

Re: Does anyone like Public Mobile?

Outdoorsman — Sun, 11 Sep 2022 19:15:49 GMT

@boomerangfarm hi I don't understand your issue would you mind explaining?

Re: Does anyone like Public Mobile?

Yummy — Sun, 11 Sep 2022 19:16:36 GMT

No issues here. PM provides essential service meeting my needs.

If you would present your problem we could try to assist. For account issues contact agent.

Re: Does anyone like Public Mobile?

hTideGnow — Sun, 11 Sep 2022 19:24:53 GMT

hi @boomerangfarm what you meant by " more service I didn't receive, "?

Something on your plan didn't work?? what is that?

Personally, I love PM. Plans are cheap, at least the $15 and $25 plans are both great. Rewards make the plan a lot cheaper.

Re: Does anyone like Public Mobile?

BCW — Sun, 11 Sep 2022 20:12:26 GMT

Works fine for me, never had any problems 🤓

Re: Does anyone like Public Mobile?

hairbag1 — Sun, 11 Sep 2022 20:45:56 GMT

Talk, text and a bit of data...starting at $15.

Available to buy short-term add-ons for travel to USA.

Rewards or Points to bring down already inexpensive plan.

Inexpensive long distance calling add-ons to a lot of foreign countries.

24/7 customer support via Community Forum members.

What's NOT to like ? What issue are you having that seems to be causing you grief ?

Re: Does anyone like Public Mobile?

Alexandf — Sun, 11 Sep 2022 21:05:08 GMT

@boomerangfarm

send private message PM support CS_Agent at: to get refund

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

(envelope icon on the top right) CS_Agent will reply you there.

Re: Does anyone like Public Mobile?

JL9 — Sun, 11 Sep 2022 21:08:32 GMT

Yes I do, thank you for asking 😄

Re: Does anyone like Public Mobile?

NDesai — Sun, 11 Sep 2022 21:30:59 GMT

I love Public Mobile! Never had any issue in 6+ years. Despite some glitches others experience with payment or self-serve, rarely anyone suffers from using services once they are set up properly.

Re: Does anyone like Public Mobile?

BKNS27 — Sun, 11 Sep 2022 22:18:35 GMT

@boomerangfarm

It has been about 1.5 years with PM.

Happy with PM so far. My monthly bill is ranges from $5 to $13 with my all my rewards on a $25 plan.

Only ran into one issue which was a backend issue with my SIM. The CS_Agent took care of it.

Re: Does anyone like Public Mobile?

boomerangfarm — Sun, 11 Sep 2022 22:23:00 GMT

I have done that still trying thanks. Have you ever ordered a US package?

Re: Does anyone like Public Mobile?

boomerangfarm — Sun, 11 Sep 2022 22:24:41 GMT

Ever ordered US package? Do be done so twice. Don’t do it, get a burner, still trying to get refund for absolutely zero service.

Re: Does anyone like Public Mobile?

boomerangfarm — Sun, 11 Sep 2022 22:25:40 GMT

If you have issues, I find this process a major drag

Re: Does anyone like Public Mobile?

boomerangfarm — Sun, 11 Sep 2022 22:27:39 GMT

Maybe I will get the refund for the US package that didn’t work. Still trying.

Re: Does anyone like Public Mobile?

boomerangfarm — Sun, 11 Sep 2022 22:35:01 GMT

US package worked not at all, created major problems, looking for refund, not endless conversations

Re: Does anyone like Public Mobile?

boomerangfarm — Sun, 11 Sep 2022 22:36:12 GMT

I have contacted an agent. If you don’t go to the US maybe all is peachy. I’m not a fan at all of this process, has taken many hours to get not quite resolved.

Re: Does anyone like Public Mobile?

boomerangfarm — Sun, 11 Sep 2022 22:36:43 GMT

US roaming package worked not at all created major dilemmas

Re: Does anyone like Public Mobile?

boomerangfarm — Sun, 11 Sep 2022 22:44:26 GMT

US add ons, they did not work AT ALL.

Re: Does anyone like Public Mobile?

boomerangfarm — Sun, 11 Sep 2022 22:46:27 GMT

When you spend $20 on a US plan and you don't get texts, can't send them, can't make calls or receive them, and your data works maybe for 5 or 10 minutes as you are travelling with children.

Re: Does anyone like Public Mobile?

ShawnC13 — Sun, 11 Sep 2022 23:00:03 GMT

I have used the US add-ons plenty of times in almost 6 years here. Currently with the US shutting down it's 3G network I would personally just buy the texting, and data ROAMING add-ons. I have a family member in the US right now and these are working fine.