topic Re: Ticket in Get Support

Ticket

Chicken — Sun, 11 Sep 2022 22:01:11 GMT

We are trying to submit a ticket to port a number

Re: Ticket

Alexandf — Sun, 11 Sep 2022 22:02:30 GMT

@Chicken

Try different browser. Try incognito mode. Clear browser cache,cookie, Try refresh.

to open ticket with PM support

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

have trouble with Chatbot: private message CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.

Re: Ticket

hTideGnow — Sun, 11 Sep 2022 22:04:53 GMT

HI @Chicken which is your current/old carrier? for most of them, you don't have to submit a ticket. You can do all these on your Self-serve My Account

Login to My Account, click Change Phone Number. There is an option to transfer number, pick that. Then enter your phone number and then select your current/old carrier. For the old account info, try to use the account number

Re: Ticket

hTideGnow — Sun, 11 Sep 2022 22:06:04 GMT

HI All, sorry.. site problem.. it keep saying cannot post, then I pressed couple times, turn out it posted twice

Re: Ticket

esjliv — Sun, 11 Sep 2022 22:25:10 GMT

Do you have a current account with Public Mobile @Chicken ? If not, then you can port your number over to public mobile during the sim card activation process. Activation pages here: https://publicmobile.ca/en/on/portal/activation

Or, did you already do this and you are try to port a number in afterwards?

Re: Ticket

toxicfire — Sun, 11 Sep 2022 23:09:03 GMT

Sign up first dont port while activating the sim. Always better to sign up get a random phone number then in your account click on change phone number then pick port your number.

Its free and super easy to do.

Or are you trying to port from say koodo? Then just type in search CS_agent click that send a message and its pretty quick

Re: Ticket

Chicken — Sun, 11 Sep 2022 23:18:28 GMT

I have done all of that. It won't accept my number. We are trying to get Public Mobile to send Telus a request The process won't accept our phone number that we are trying to port

Re: Ticket

esjliv — Sun, 11 Sep 2022 23:19:44 GMT

@Chicken -

Check your Private INBOX messages, I have sent you the TELUS Porting phone number. Maybe they can help.