topic Re: Close my account entirely in Get Support

Close my account entirely

teckfuture — Sun, 11 Sep 2022 20:42:12 GMT

I want to close/disable my account/sim card.

Re: Close my account entirely

softech — Sun, 11 Sep 2022 20:43:34 GMT

@teckfuture you can first disable Pre-Authorized payments. PM wont be able to renew when the time comes, your account will then be suspended. 90 more days, it will be closed permanently

Re: Close my account entirely

esjliv — Sun, 11 Sep 2022 20:44:41 GMT

@teckfuture - or, if you port your number with public out to another provider that also closes your account here with Public.

Re: Close my account entirely

dabr — Sun, 11 Sep 2022 20:45:14 GMT

@teckfuture Easiest way is to port out your number to another carrier which closes your account. Also you can disable autopay or put the account into lost/stolen mode and after 90 days of account being suspended due to lack of payment, it will close permanently and you will lose the number as well.

If you need to remove the payment card, then you need CSA's assistance to do that, so submit a ticket via chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Close my account entirely

Alexandf — Sun, 11 Sep 2022 20:51:51 GMT

@teckfuture

send private message PM support CS_Agent at: ask them to remove your credit card.also to closed account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

(envelope icon on the top right) CS_Agent will reply you there.

Re: Close my account entirely

hTideGnow — Sun, 11 Sep 2022 20:56:34 GMT

Hi @Alexandf While the remove CC part was correct, you are here long enough , with different usernames , you should know CS Agent cannot help to "also to closed account."

Re: Close my account entirely

JL9 — Sun, 11 Sep 2022 21:07:38 GMT

lol gotta love it

also @teckfuture just take heed of the advice to remove your payment card regardless of whether you port out or let it go into inactive for 90 days so that it cannot be charged in error. Some people have had issues with that and then have to jump through the usual hoops for a refund

Re: Close my account entirely

computergeek541 — Sun, 11 Sep 2022 23:20:07 GMT