topic porting from rogers in Get Support

porting from rogers

bolawell — Sun, 11 Sep 2022 20:01:47 GMT

nothing working on iphone 12 unlocked

Re: porting from rogers

JK8 — Sun, 11 Sep 2022 20:04:09 GMT

Did you leave your Rogers sim in your phone to receive the text message to approve the port? If yes have you rebooted phone?

Re: porting from rogers

Outdoorsman — Sun, 11 Sep 2022 20:05:03 GMT

@bolawell nothing works at all?reseat you sim and reboot your phone

Re: porting from rogers

softech — Sun, 11 Sep 2022 20:06:21 GMT

@bolawell can you at least make outgoing calls? Any error message showing on the status bar on top? anything like No SIM? SIM not provisioned? No Network?

If you cannot even make outgoing calls, it might be a sim card provisioning problem. That would be an easy f9lix for PM and you just need to open ticket with them:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: porting from rogers

computergeek541 — Sun, 11 Sep 2022 20:07:32 GMT

@JK8 wrote:
@bolawell

Did you leave your Rogers sim in your phone to receive the text message to approve the port? If yes have you rebooted phone?

Not replying yet to the text message from Rogers wouldn't prevent all services from working. That would only affect incoming text messages and incoming calls. I'm suspecting that the Apple activation failed or that Public Mobile didn't properly provision service to the Public Mobile SIM card.

Re: porting from rogers

esjliv — Sun, 11 Sep 2022 20:11:08 GMT

@bolawell - can you try your sim card into another phone to see if you have services?\

If you do have services in another phone, check if your first phone is listed as blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

Re: porting from rogers

Alexandf — Sun, 11 Sep 2022 20:39:43 GMT

@bolawell

do you get sms to reply yes.

Re: porting from rogers

esjliv — Sun, 11 Sep 2022 20:43:33 GMT

@Alexandf wrote:
@bolawell
do you get sms to reply yes.

Already been asked @Alexandf . And likely not the issue as @computergeek541 explained.

Re: porting from rogers

bolawell — Sun, 11 Sep 2022 20:56:33 GMT

which text message

Re: porting from rogers

computergeek541 — Sun, 11 Sep 2022 23:45:14 GMT

Re: porting from rogers

bolawell — Mon, 12 Sep 2022 06:26:34 GMT

rogers sim still working how long it's taken to porting