topic Re: Can't add to my plan in Get Support

Can't add to my plan

Calebgo27 — Sun, 11 Sep 2022 18:48:33 GMT

I don't remember my email. And *611 isn't working.

Re: Can't add to my plan

Outdoorsman — Sun, 11 Sep 2022 18:51:33 GMT

@Calebgo27

hi if you tried forget password or can't remember email,then to reset or change your email

you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: Can't add to my plan

fujiyama — Sun, 11 Sep 2022 18:58:01 GMT

You can call 1-855-478-2542 from another phone to topup your account with a voucher.

After that, contact CSA to get your email and online account sorted out.

Re: Can't add to my plan

esjliv — Sun, 11 Sep 2022 20:22:35 GMT

@Calebgo27

If you have been in nonpay/suspended status for over 90 days, or ported your Public Mobile number to another provider, then you lost your Public Mobile account, phone number, and access to self serve/My Account.

Re: Can't add to my plan

computergeek541 — Sun, 11 Sep 2022 21:15:20 GMT

no reason to repeat others