topic Re: Change Phone Number in Get Support

Change Phone Number

SMCK — Sun, 11 Sep 2022 18:01:06 GMT

Can I change the phone number on an existing PM account to an existing PM phone number? I want to close out the phone number not required.

Re: Change Phone Number

RossN — Sun, 11 Sep 2022 18:03:40 GMT

@SMCK hi I am sorry but you cannot move a number from one Public account to another I wish you could 😀

Re: Change Phone Number

softech — Sun, 11 Sep 2022 18:04:02 GMT

@SMCK you are trying to switch phone number between 2 accounts. It cannot be done. PM no longer helps to swap numbers between 2 PM accounts

Re: Change Phone Number

Yummy — Sun, 11 Sep 2022 18:07:04 GMT

You cannot transfer PM number from one PM account to another.

You can only change number on one account picking any available number 4x per 30 days.

You could port number you want from account you do not want to another provider – that will close that account and keep your number. Then you port in that number to account you want to keep.

Re: Change Phone Number

SMCK — Sun, 11 Sep 2022 18:20:51 GMT

What if I close out the number (acct) not required and then reactivate it with the other number.

Re: Change Phone Number

RossN — Sun, 11 Sep 2022 18:47:43 GMT

@SMCK

@SMCK wrote:
What if I close out the number (acct) not required and then reactivate it with the other number.

@SMCK well once you close that account technically that number is no longer yours,I guess you could port that number to a cheap plan somewhere else and then request to port that number to the account you want to keep,or I hear there are places where you can "park "a number and pay around 5 bucks a month and then port it to the account you want to keep I believe that would work

Re: Change Phone Number

Alexandf — Sun, 11 Sep 2022 21:17:19 GMT

@SMCK

send private message PM support CS_Agent at: and ask them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

(envelope icon on the top right) CS_Agent will reply you there.

Re: Change Phone Number

computergeek541 — Sun, 11 Sep 2022 22:04:53 GMT

@Alexandf wrote:
@SMCK
send private message PM support CS_Agent at: and ask them.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

(envelope icon on the top right) CS_Agent will reply you there.

There's no reason to contact a CSA. They can't/won't transfer a number from an existing account.