topic Not receiving texts or calls - can send and make calls. in Get Support

Not receiving texts or calls - can send and make calls.

mabr122112 — Sun, 11 Sep 2022 17:50:52 GMT

I just transferred from Eastlink and I can send texts and make calls but I am not receiving texts and calls go to voicemail.

Have already removed sim and put back in and re-started phone.

Re: Not receiving texts or calls - can send and make calls.

RossN — Sun, 11 Sep 2022 17:54:28 GMT

@mabr122112 hi did you leave your old sim in your phone to receive transfer text? you have 90 minutes to reply yes, if not your port wasn't completed I will send you number to call to reinitiate port request

Re: Not receiving texts or calls - can send and make calls.

softech — Sun, 11 Sep 2022 17:58:56 GMT

@mabr122112

A critical part to porting is to receive a text from your old provider and reply YES within 90 mins. you might have missed the step and hence porting was not completed

There is a number to all to talk to live support and the can re-trigger the process for you. I will message the number to you via the Community inbox. Check the envelope icon on top right. Call them and get it fixed

Re: Not receiving texts or calls - can send and make calls.

Yummy — Sun, 11 Sep 2022 18:10:52 GMT

Porting has not completed or it was unsuccessful.

Did you follow exact porting steps or better to ask what did you do in order to port?

Re: Not receiving texts or calls - can send and make calls.

mabr122112 — Sun, 11 Sep 2022 18:12:54 GMT

We didn't leave the old sim in 😞 Amateurs. If you could send me the # it would be great!

Re: Not receiving texts or calls - can send and make calls.

mabr122112 — Sun, 11 Sep 2022 18:13:16 GMT

Thank you!

Re: Not receiving texts or calls - can send and make calls.

esjliv — Sun, 11 Sep 2022 20:29:07 GMT

@mabr122112 wrote:
We didn't leave the old sim in 😞 Amateurs. If you could send me the # it would be great!

@mabr122112 - hopefully you still had the Eastlink sim card to insert back into your phone. If you did not, then you will need to discuss with Eastlink if they will provide a verbal ok to port over to public mobile, or if you need a new Eastlink sim card.

Your Eastlink account needs to be Active also in order to port to Public Mobile successfully...it is still Active?

Re: Not receiving texts or calls - can send and make calls.

Alexandf — Sun, 11 Sep 2022 21:20:14 GMT

@mabr122112

open ticket with PM support and ask them to fix it.

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

have trouble with Chatbot: Private message CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.