topic My number is showing as private, please help! in Get Support

Nobody can call me, please help!

mtdspeedy98 — Tue, 04 Jan 2022 19:43:59 GMT

I tried calling my phone with someone else's phone, but it says that the phone number doesn't exist.. Please help.

My number is showing as private, please help!

mtdspeedy98 — Fri, 06 Oct 2017 22:33:41 GMT

I just activated my account today. Whenever I call someone, it shows as a private number. And nobody can call my number. Please help.

Re: My number is showing as private, please help!

will13am — Fri, 06 Oct 2017 22:37:32 GMT

Check your dialer app setting. Call display may be disabled.

Re: My number is showing as private, please help!

mtdspeedy98 — Fri, 06 Oct 2017 22:54:18 GMT

Thank you, I can call others now and it doesn't show as private. But nobody can call me still. It says the number doesn't exist

Re: Nobody can call me, please help!

Taekgun — Fri, 06 Oct 2017 23:10:16 GMT

@mtdspeedy98

Is this a new activation? Did you port over your phone number at the same time or did you get a brand new number?

We need a bit more info before we can point you in the right direction to fix your issue.

Re: Nobody can call me, please help!

mtdspeedy98 — Fri, 06 Oct 2017 23:12:46 GMT

Yes, this is a new activation. I transferred my old phone number to this one. I can call others, but nobody can call me back. And I cannot message them because they're not receiving my messages and theie messages aren't coming to me either 😕

Re: Nobody can call me, please help!

Taekgun — Fri, 06 Oct 2017 23:17:12 GMT

How long has this been going on. Sounds like your in the middle of a port, which can take between 5 min to 2 hours to complete. You will get a text message from PM when the port is complete.

Re: Nobody can call me, please help!

mtdspeedy98 — Fri, 06 Oct 2017 23:18:25 GMT

It's been almost 2 hours. But okay, thank you

Re: Nobody can call me, please help!

Taekgun — Fri, 06 Oct 2017 23:22:57 GMT

Hang in there, it can take a bit of time to complete. Were you porting a cell phone or a landline?

Re: Nobody can call me, please help!

mtdspeedy98 — Fri, 06 Oct 2017 23:27:26 GMT

It's a cell phone, thank you

Re: Nobody can call me, please help!

mattdxb — Fri, 06 Oct 2017 23:31:55 GMT

Most ports take within a couple of hours. I would wait a little longer. It's rare but I've experienced a port that took about a day

Re: Nobody can call me, please help!

Taekgun — Fri, 06 Oct 2017 23:34:28 GMT

@mtdspeedy98

In the event that the port doesn't come through, say by tomorrow morning, I would contact a moderator to get your account sorted out.

Send a private message to @Moderator_Team, include your following info:
- account number
- phone number
- sim card number (if you have it)
- a brief description of what has happened

…and they will be able to look into it for you.
Click the link for an explanation on how to private message the moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

*** I’m here to help but I’m not a PM Moderator, so please don’t private message me with any of your account information. ***

Re: Nobody can call me, please help!

Audit13 — Fri, 06 Oct 2017 23:35:49 GMT

Did you receive a text message to say the port was complete?

When you call, does it go straight to voicemail? When you send a text to a Rogers to bell phone, does the message look like it was sent but not received? If the answer is yes to both quotations, I recommend sending a private message to the Moderator Team.

Re: My number is showing as private, please help!

Audit13 — Fri, 06 Oct 2017 23:38:06 GMT

Did you port in a number from another carrier? You may be experiencing a stock port. I ported two numbers from telus and both ports were completed in about a minute.

I ported a number from Bell but it got "stuck" so I had to contact the Moderator Team to complete the port.

Re: Nobody can call me, please help!

srlawren — Sat, 07 Oct 2017 20:33:03 GMT

@mtdspeedy98 is this resolved now?

Re: Nobody can call me, please help!

mtdspeedy98 — Sun, 08 Oct 2017 00:08:35 GMT

No, it hasn't. I cannot call now 😕 It doesn't let do anything

Re: Nobody can call me, please help!

mtdspeedy98 — Sun, 08 Oct 2017 00:09:17 GMT

No I didn't, now nothing works 😕 I can't call or do anything

Re: Nobody can call me, please help!

mtdspeedy98 — Sun, 08 Oct 2017 00:10:07 GMT

Please help, I can't do anything now 😕 I can't call or do anything

Re: Nobody can call me, please help!

Mr-Bump — Sun, 08 Oct 2017 02:44:17 GMT

Have you restarted the device since the port was completed?

When you were able to call without showing as private, was it the correct time number showing?

Re: Nobody can call me, please help!

srlawren — Sun, 08 Oct 2017 16:27:42 GMT

@mtdspeedy98 if you haven't already, you should send a private message to the moderator team immediately, using this link. Include the SIM card number you activated and a description of the issue. They should be able to help, as it sounds like you encountered an activation glitch and/or a porting failure.