topic Re: Can't log in in Get Support

Can't log in

J3S — Thu, 21 Jul 2022 14:33:23 GMT

When I enter my login info, the page just reloads back to the sign in page. Was able to log in last week, but now, nothing I do (clearing history/cookies, changing password, etc.) seems to work.

Assistance would really be appreciated!

Re: Can't log in

RossN — Thu, 21 Jul 2022 14:41:47 GMT

@J3S hi there have been a lot of issues with phone sign in try with a laptop or computer, change browser helps if that fails

hi contact a cs agent for email reset

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Can't log in

wardancer79 — Thu, 21 Jul 2022 14:37:18 GMT

Same here. Been trying to log in to my account on the website for 3 days now and it has failed each time.

Re: Can't log in

dust2dust — Thu, 21 Jul 2022 14:40:55 GMT

@J3S, @wardancer79 - Try another browser or device or go into incognito mode.

Re: Can't log in

J3S — Thu, 21 Jul 2022 14:43:01 GMT

Incognito mode does seem to work! Should have thought to try that. Thanks @dust2dust!

Re: Can't log in

kamiyaa — Sun, 11 Sep 2022 16:27:50 GMT

Hi, I still can't log in. I've tried incognito, firefox, chrome, none of them work

Re: Can't log in

dust2dust — Sun, 11 Sep 2022 16:34:34 GMT

@kamiyaa- How about a whole different device? Are you getting any errors?

Re: Can't log in

hTideGnow — Sun, 11 Sep 2022 16:35:19 GMT

ho @kamiyaa you sure you got the correct login email ?

Anyway, open ticket with PM CS agent and they can help

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't log in

aronb — Sat, 11 Feb 2023 22:56:43 GMT

Just want to add to the solutions already posted here - I noticed that I had this same login issue, and it resolved once I disabled Adblock Plus in my browser.

Re: Can't log in

hTideGnow — Sat, 11 Feb 2023 23:38:06 GMT

Hi @aronb so, when Adblock Plus eas enabled, it just keep looping back to login page?? but not even an error message?