topic Re: account has been suspended, can't make payment in Get Support

account has been suspended, can't make payment

jacksun66 — Sat, 10 Sep 2022 03:34:10 GMT

my account has been suspended due to my credit card expired, tried update credit card info and pay missed 1 month payment, 6 times, got "Oops! Something went wrong, please try again later." need the phone working, please help

Re: account has been suspended, can't make payment

softech — Sat, 10 Sep 2022 03:37:03 GMT

@jacksun66 first , make sure PM did not really get the money 6 times.

Try once more using Incognito mode to login to My Account and pay to reactivate the plan to see if it works

If it still fails, then it is best to wait another hour or two before you try once more using Incognito mode

If that still fails, it will be time to open ticket with PM Support:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: account has been suspended, can't make payment

jacksun66 — Sat, 10 Sep 2022 03:37:36 GMT

I tried to submit a ticket, can't login to the community

Re: account has been suspended, can't make payment

softech — Sat, 10 Sep 2022 03:38:22 GMT

@jacksun66 use my method 2 above to open ticket via direct message instead

Re: account has been suspended, can't make payment

dust2dust — Sat, 10 Sep 2022 03:40:15 GMT

You could buy a voucher and use 611 to enter it. Or use real time payments. That way you can get services back and then figure out why the card won't work.

Adding - did the card seem to take? Was it the paying part that didn't work?

Re: account has been suspended, can't make payment

jacksun66 — Sat, 10 Sep 2022 03:40:20 GMT

thanks I will try that

Re: account has been suspended, can't make payment

jacksun66 — Sat, 10 Sep 2022 03:41:29 GMT

how do I buy the voucher?

Re: account has been suspended, can't make payment

softech — Sat, 10 Sep 2022 13:33:18 GMT

@jacksun66 buy it from SDM or 7/11 or Shell, their voucher can be used immediately (vouchers from some stores need to wait 24 hours before it can be used)

once you have the voucher , load it with *611. Then wait 5 mins, reboot your phone and account should be reactivated

Re: account has been suspended, can't make payment

dust2dust — Sat, 10 Sep 2022 03:44:24 GMT

The most convenient way for you right now unless you live in an urban area is from recharge.com.

I updated my previous reply...did the card seem to get entered? And was it the payment part that failed?

Re: account has been suspended, can't make payment

darlicious — Sat, 10 Sep 2022 03:56:22 GMT

@jacksun66

Here are your alternative options to pay for your services

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594

Edit:

Muskbird is also an option again online with cheaper surcharges.

https://www.muskbird.com/quick-mobile-topup/

Re: account has been suspended, can't make payment

jacksun66 — Sat, 10 Sep 2022 03:59:53 GMT

tried recharge.com declined my payment on credit card and debit card

Re: account has been suspended, can't make payment

softech — Sat, 10 Sep 2022 04:00:57 GMT

@jacksun66 wrote:
tried recharge.com declined my payment on credit card and debit card

@jacksun66 any chance it's really your payment card issue? both PM and recharge.com declined.

Re: account has been suspended, can't make payment

dust2dust — Sat, 10 Sep 2022 04:01:48 GMT

Then that's a different problem with your card. What about Paypal? Do you have that linked to a valid card? Have you used the card anywhere else since you got it?

Re: account has been suspended, can't make payment

Alexandf — Sat, 10 Sep 2022 04:05:38 GMT

@jacksun66

go to store buy it press link on vouchers and call *611 added and do reactivated.

open ticket with PM support and ask them to fix it

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.

Re: account has been suspended, can't make payment

dust2dust — Sat, 10 Sep 2022 04:04:02 GMT

@Alexandf- The customer didn't say anything about a logging in problem. They can login fine.

Re: account has been suspended, can't make payment

hairbag1 — Sat, 10 Sep 2022 04:46:18 GMT

Another Super Sport !!

Re: account has been suspended, can't make payment

jacksun66 — Sat, 10 Sep 2022 05:02:19 GMT

I can login to my public mobile account, just can't pay or update my credit card#

just e-transfer to muskbird.com to buy a voucher, not receive yet

Re: account has been suspended, can't make payment

jacksun66 — Sat, 10 Sep 2022 05:03:53 GMT

my credit card has no issue, just used at bestbuy today

Re: account has been suspended, can't make payment

dust2dust — Sat, 10 Sep 2022 05:06:01 GMT

I seem to recall I once tried muskbird and something about it didn't work. I was kind of wondering when the other user mentioned it. Let us know if it works.

Re: account has been suspended, can't make payment

darlicious — Sat, 10 Sep 2022 07:21:50 GMT

@jacksun66

Have you received your PIN numbers yet? This is from the FAQ of muskbird.

For e-Vouchers, e-Gift Cards and Calling Cards, the order delivery will happen over e-mail. It can take anywhere between 30 minutes to 24 hours to review, verify and confirm your order before you can receive your delivery e-mail with product PIN number and other information.

@dust2dust

Muskbird was very reliable and then for some reason they were not allowed to do these kind of mobile e-payments in Canada for some reason and suspended their sale. However in the last 3 months or so I had heard they had restarted their sale of these mobile top ups for Canadians and Canadian providers.