topic Re: No service in a covered area. in Get Support

No service in a covered area.

ecowen — Sun, 11 Sep 2022 12:36:50 GMT

I was camping along the southern coast of Vancouver Island just past Sooke and I received a text saying that I had entered the US and had to pay for coverage. So, for 3 nights I could not use my phone. I was definitely in Canada in an area that is green on the coverage map. Can anyone explain what happened?

Re: No service in a covered area.

Outdoorsman — Sun, 11 Sep 2022 13:07:24 GMT

@ecowen hi you picked up stronger US towers where you were ,in that case all you need to do is take your network settings of automatic and manually select Public Mobile

Re: No service in a covered area.

esjliv — Sun, 11 Sep 2022 13:05:56 GMT

@ecowen - you could also turn off the roaming setting in your device.

Re: No service in a covered area.

ecowen — Sun, 11 Sep 2022 15:20:08 GMT

The network setting were on Public Mobile.

Re: No service in a covered area.

ecowen — Sun, 11 Sep 2022 15:23:18 GMT

Roaming was off.

Re: No service in a covered area.

computergeek541 — Sun, 11 Sep 2022 18:56:37 GMT

@esjliv wrote:
@ecowen - you could also turn off the roaming setting in your device.

Most devices have no setting that is specific only to roaming other the data roaming setting. Disabling data romaing would not prevent the device from connecting to another network. The user would normally need to manually instruct the device to connect to only one specific network.

Re: No service in a covered area.

ecowen — Sun, 11 Sep 2022 21:16:44 GMT

I still don't understand why Public would think I was in the US.

Re: No service in a covered area.

Alexandf — Sun, 11 Sep 2022 21:32:50 GMT

@ecowen

not enough Tower in that area for Telus or Bell, when you be back to your area put it network settings on automatic. and reboot phone.

Re: No service in a covered area.

ecowen — Mon, 12 Sep 2022 02:14:19 GMT

However, Public had no problem texting me to tell me I was in the US.