topic Re: Service in Get Support

Service

ovo6god7 — Sun, 11 Sep 2022 08:23:05 GMT

My LTE always 1 bar why is signal so weak ?

Re: Service

BKNS27 — Sun, 11 Sep 2022 08:32:05 GMT

@ovo6god7

Try switching your cellular network to 3G and see if your reception is better.

Re: Service

BCW — Sun, 11 Sep 2022 12:59:50 GMT

I also have 1 bar on my iphone at my home, its works 100% of the time.

Re: Service

esjliv — Sun, 11 Sep 2022 15:46:32 GMT

@ovo6god7 wrote:
My LTE always 1 bar why is signal so weak ?

@ovo6god7 as long as you don't have zero bars than you should be fine. Ever notice when you are on a call the bars increase? They likely will.

Re: Service

computergeek541 — Sun, 11 Sep 2022 18:53:39 GMT

@ovo6god7 wrote:
My LTE always 1 bar why is signal so weak ?

It shouldn't always be 1 bar, but that itself isn't an issue and could actually be a good thing in some cases. Having a low signal reading doesn't always mean that coverage is bad in that area. You could be connected to a high frequency band that doesn't travel far, but the fact that you're picking it up at least means that it's available. The currentl low number of bars that your phone is reporting also tells you nothing about the signal quality and strength of the other network type and frequencies that are available at the location.

Re: Service

Alexandf — Sun, 11 Sep 2022 21:25:25 GMT

@ovo6god7

reset network settings and if you have plan 3G manually select network to 3G and reboot phone.

not fix it open ticket with PM support and ask them to check your account and Tower area.

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

have trouble with Chatbot: private message CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.