topic Re: US Roaming not working. in Get Support

US Roaming not working.

chnamy_ — Sun, 11 Sep 2022 03:13:25 GMT

Hi, I purchased 1G of US Roaming and I haven't been able to roam on my device since landing in NYC. I have roaming enabled in my phone settings. Anything else I'm missing? It's very disheartening to purchase something that's not working. I have 2 more days left before I fly back to Canada.

Thank you

Re: US Roaming not working.

computergeek541 — Sun, 11 Sep 2022 03:15:42 GMT

@chnamy_ wrote:
Hi, I purchased 1G of US Roaming and I haven't been able to roam on my device since landing in NYC. I have roaming enabled in my phone settings. Anything else I'm missing? It's very disheartening to purchase something that's not working. I have 2 more days left before I fly back to Canada.
Thank you

Does your phone have LTE? There is no longer a 3g network in the US. Try manually selecting the T-Mobile network.

Re: US Roaming not working.

will13am — Sun, 11 Sep 2022 03:37:32 GMT

@chnamy_ check your phone settings to make sure that roaming data is enabled.

Re: US Roaming not working.

Alexandf — Sun, 11 Sep 2022 07:06:25 GMT

@chnamy_

if still not works, open ticket with PM support and ask them to refund,

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there