topic Re: Cancel unshipped simcard in Get Support

Cancel unshipped simcard

lynixlunar — Sun, 11 Sep 2022 02:26:48 GMT

I would like to cancel an order for a sim card I've ordered if possible.

I noticed they sell it at a store nearby

Re: Cancel unshipped simcard

Outdoorsman — Sun, 11 Sep 2022 02:29:41 GMT

@lynixlunar hi sorry it says there are no refunds for sim cards you can keep as a spare if needed or give to a friend for a referral

Re: Cancel unshipped simcard

softech — Sun, 11 Sep 2022 02:30:12 GMT

@lynixlunar i really doubt you can do this. SIM card orders are not refundable and also not cancelable.

You can try to message PM support for your order number, but don't hold your hope high

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Cancel unshipped simcard

lynixlunar — Sun, 11 Sep 2022 02:31:01 GMT

Thanks I've noticed that I'll try anyways.

Re: Cancel unshipped simcard

esjliv — Sun, 11 Sep 2022 03:03:58 GMT

Sim cards are normally shipped via Canada Post. Once your money is taken for payment, I can see this being a no refund policy instance. When did you order it? If today...well possible. If before today expect to receive it via mail in 7-10 business day.

Re: Cancel unshipped simcard

JL9 — Sun, 11 Sep 2022 03:45:31 GMT

You may not receive it until close to Christmas with the way things are looking when it comes to delays, use it as a stocking stuffer

Re: Cancel unshipped simcard

softech — Sun, 11 Sep 2022 03:47:23 GMT

@JL9 it might be a joke from your .. but you might scare OP.

Yes, PM shipping is slow, but not that slow. usually 1 to 3 weeks. not 3 months 🙂

Re: Cancel unshipped simcard

JL9 — Sun, 11 Sep 2022 03:48:52 GMT

definitely not 1-3 weeks either based on recent posts, seems to be measured into the months now with at least a month. In fact, if you get it in 3 weeks you should buy a lottery ticket. Most of the posts I see now indicate beyond that time frame.

Re: Cancel unshipped simcard

JL9 — Sun, 11 Sep 2022 03:49:53 GMT

But yes not 3 months...hopefully it starts to improve and not get worse. It is unfortunate they scaled back opportunities for sim cards like they had before.

Re: Cancel unshipped simcard

computergeek541 — Sun, 11 Sep 2022 07:08:58 GMT