topic Re: Slow Two Factor Emails/Expired in Get Support

Slow Two Factor Emails/Expired

umnikke8 — Sat, 10 Sep 2022 16:22:24 GMT

The Two Factor emails have always been slow. Today the first attempt took 4 minutes based on the email timestamps in the headers and was expired when I tried to use it. The second attempt took 3 minutes. Any one else have such slow responses?

Re: Slow Two Factor Emails/Expired

will13am — Sat, 10 Sep 2022 16:33:39 GMT

@umnikke8 , I have had issues receiving the email, never too slow. I have resorted to text which seems pretty solid. The timeout duration seems rather short and could be lenghthened.

Re: Slow Two Factor Emails/Expired

softech — Sat, 10 Sep 2022 16:37:38 GMT

@umnikke8 I find sometimes it is an issue with the email server. Also, you might need to keep pressing refresh on you email app as some are just set to automatically refresh every couple minutes

If your account is active, send via sms is the best choice

Re: Slow Two Factor Emails/Expired

umnikke8 — Sat, 10 Sep 2022 16:39:58 GMT

I based the times on what was in the email headers. The difference between when the Telus server timestamped the message and when it was received by my mail server.

Re: Slow Two Factor Emails/Expired

BKNS27 — Sat, 10 Sep 2022 16:55:25 GMT

@umnikke8

Best thing to do is to change the time on your computer or phone so it is synced.

My friend had the same problem with his Samsung phone where all new text replies would go to the second from the bottom of his messaging app.

Once we change the time on his phone, all replies was at the bottom.

I found that the 2FA code came in faster through text rather than email.

Re: Slow Two Factor Emails/Expired

umnikke8 — Sat, 10 Sep 2022 16:55:19 GMT

This is emails and nothing to do with time setting. The actual emails take a long time to be received.

Re: Slow Two Factor Emails/Expired

BKNS27 — Sat, 10 Sep 2022 16:57:25 GMT

@umnikke8

Yes, I realize that my friend issue was with his phone but what it sounds like is a server issue then.

Re: Slow Two Factor Emails/Expired

computergeek541 — Sat, 10 Sep 2022 18:40:35 GMT